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System
Requirements |
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Pentium III 1 GHz and above |
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256 MB RAM |
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Video Card |
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Sound Card |
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Speaker/Headset |
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Internet Requirement: 512 kbps broadband |
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OS: Windows XP and above |
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Web browser: Internet Explorer 6.0 and above (eTutor ONLY supports
Internet Explorer (IE) browser, If you are using Google Chrome,
Safari, Firefox or other browsers, please click
here to install Internet Explorer 6 browser.) |
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Flash Web Player >>> download |
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Authorware Web Player >>> download |
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FAQ |
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1. I
cannot log in to the ITE homepage (http://www.ite.edu.sg). |
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2. I
forgot my password. |
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3. I
click on the eTutor link and see the message: 'You are
not authorized to access eTutor.'. |
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4.
I cannot see my module (like the figure below). |
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5.
I click on the Online link, and saw a window open and close/disappear
quickly. |
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6.
I click on the Online link, but the lesson window did not appear. |
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7. I
click on the Online link, but saw a blank window OR a message
'The webpage cannot be found'. |
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8.
I click on the Online
link, and saw a blank window with an alert message: |
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9.
I click on the Online link, but saw a blank window with
a bar at the top with this message: |
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10.
I click on the Online
link, but saw this message: |
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| 11.
I am using Windows Vista at home, and have problems accessing my lessons in e-Tutor. |
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12.
I click on the  to expand the node, but saw this message: |
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1. I cannot log in to the ITE homepage (http://www.ite.edu.sg). |
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Contact the IT Help Desk
: Tel: (+65) 68721188 or (+65) 65902188 Email:
ithelpdesk@ite.edu.sg |
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Back
to the top |
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2. I forgot my password. |
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Contact the IT Help Desk
: Tel: (+65) 68721188 or (+65) 65902188 Email:
ithelpdesk@ite.edu.sg |
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Please provide these
details :
- Your NRIC / FIN number
- Your Full Name
- Your Contact number or e-mail
- Your Course or Programl
Note: Students in Full Time / Part Time programs (Nitec
/ Higher Nitec courses) may also approach their Class Teachers
in the classroom for help to reset their student portal passwords. |
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to the top |
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3. I click on the
eTutor link and see the message: 'You
are not authorized to access eTutor.'. |
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Contact the IT Help Desk
: Tel: (+65) 68721188 or (+65) 65902188 Email:
ithelpdesk@ite.edu.sg |
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For ITE staff, please confirm with your Section Heads
whether you have been enrolled in the respective classes in
eStudent. If the block enrolment in eStudent has been completed,
your account will be imported into eTutor during our weekly
import when term start.
If you have been enrolled into a class in eStudent, yet still
not able to access eTutor after one week, please report to IT
Help Desk and provide these details :
- Your NRIC / FIN number
- Your Full Name
- Your Contact number/e-mail
- Your Campus
- Your Department
- Your Module Class Details e.g. EE2001PA
/ NYTC / 2377
- Your School Term e.g. July 2007
For students and guests, please approach your
Class Teacher to ensure your class enrolment record has been
updated in eStudent. If the block enrolment in eStudent has
been completed, your account will be imported into eTutor during
our weekly import when term start.
If you have been enrolled into a class in eStudent, yet still
not able to access eTutor after one week, please report to IT
Help Desk and provide these details :
- Your NRIC / FIN number
- Your Full Name
- Your Contact number or e-mail
- Your Course or Program
- Your Campus
- Your Module Class Details (e.g. EE2001PA
/ NYTC / 2377)
- Full Time/Part Time
- Your School Term e.g. July 2007
- Your Teacher's Name
- Your Teacher's Contact number
or e-mail
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Back
to the top |
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4. I cannot see my module. |
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Contact the IT Help Desk : Tel: (+65) 68721188
or (+65) 65902188 Email:
ithelpdesk@ite.edu.sg |
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For ITE staff, please confirm with your Section Heads
whether you have been enrolled in the respective classes in
eStudent. If the block enrolment in eStudent has been completed,
your record will be imported into eTutor during our weekly import
when term start.
If you have been enrolled into a class in eStudent, yet still
not able to access eTutor modules after one week, please report
to IT Help Desk and provide these details :
- Your NRIC / FIN number
- Your Full Name
- Your Contact number/e-mail
- Your Campus
- Your Department
- Your Module Class Details e.g. EE2001PA
/ NYTC / 2377
- Your School Term e.g. July 2007
For students and guests, please approach your
Class Teacher to ensure your class enrolment record has been
updated in eStudent. If the block enrolment in eStudent has
been completed, your record will be imported into eTutor during
our weekly import when term start.
If you have been enrolled into a class in eStudent, yet still
not able to access eTutor modules after one week, please report
to IT Help Desk and provide these details :
- Your NRIC / FIN number
- Your Full Name
- Your Contact number or e-mail
- Your Course or Program
- Your Campus
- Your Module Class Details (e.g. EE2001PA
/ NYTC / 2377)
- Full Time/Part Time
- Your School Term e.g. July 2007
- Your Teacher's Name
- Your Teacher's Contact number
or e-mail
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Back
to the top |
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5. I click on the
Online link, and saw a window open and close/disappear quickly. |
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Pop
up Blocker |
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The pop-up blocker
prevents new window from automatically opening, they need to be
turned off while you're taking your course.
How do you turn them off? First you have to find them. Here are
some of the common ones: |
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a) If your OS
is Microsoft Window XP with Service Pack 2
Please note that Microsoft XP SP2 will add a new pop-up windows
blocker in the Internet Explorer. The pop up blocker will prevent
the courseware window from displaying properly.
To turn Off the Pop-up Blocker, go to Tools>Pop-up
Blocker, click on the 'Turn Off Pop-up Blocker'.
Click here
to download manual on how to disable the Popup Blocker in Windows
XP (SP2) . |
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b) Please
disable any pop-up blocker software installed on your computer
(like Yahoo Pop Up blocker, MSN Pop up blocker,
Google Pop up blocker, Pop up Swatter, My Web
Search, SpyWare Nuker, SpyWare Killer, Ad Blocker, Spy Blocker,
etc.). |
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Click here
to download the steps to disable MSN Popup Blocker in Internet
Explorer.
Click here
to download the steps to disable Yahoo Popup Blocker in Internet
Explorer. |
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c)
Verify that your virus protection software (Norton, McAfee,
etc) does not have any pop up blockers enabled. If you
do have any such program or setting, please disable it as it prevents
the courseware window from displaying properly. |
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Back
to the top |
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6. I click on the
Online link, but the lesson window did not appear. |
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Pop up Blocker |
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The pop-up blocker prevents new window from
automatically opening, they need to be turned off while you're
taking your course.
How do you turn them off? First you have to find them. Here are
some of the common ones: |
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a) If your OS is Microsoft Window XP with Service
Pack 2
Please note that Microsoft XP SP2 will add a new pop-up windows
blocker in the Internet Explorer. The pop up blocker will prevent
the courseware window from displaying properly.
To turn Off the Pop-up Blocker, go to Tools>Pop-up
Blocker, click on the 'Turn Off Pop-up Blocker'.
Click here
to download manual on how to disable the Popup Blocker in Windows
XP (SP2) . |
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b) Please disable any pop-up blocker software
installed on your computer (like Yahoo Pop Up blocker,
MSN Pop up blocker, Google Pop up blocker,
Pop up Swatter, My Web Search, SpyWare Nuker, SpyWare Killer,
Ad Blocker, Spy Blocker, etc.). |
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Click here
to download the steps to disable MSN Popup Blocker in Internet
Explorer.
Click here
to download the steps to disable Yahoo Popup Blocker in Internet
Explorer. |
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c) Verify that your virus protection
software (Norton, McAfee, etc) does not have
any pop up blockers enabled. If you do have any such program or
setting, please disable it as it prevents the courseware window
from displaying properly. |
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Back
to the top |
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7. I click on the
Online link, but saw a blank window or a message 'The webpage
cannot be found'. |
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Web Plugins |
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You must download the Required Plug-ins in order to view the
coursewares. |
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Click
here
to download Authorware Web Player. |
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Click
here
to download Flash Web Player. |
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Note: When installing the Flash Web Player,
there is an option for you to install Yahoo/Google Toolbar. Remember
to uncheck this box. Yahoo/Google Toolbars will install the pop
up blocker in your PC that will block eTutor courseware from displaying
properly.
Note : Installing Authorware Web Player in Windows Vista
When installing Authorware Web Player in Windows Vista, you need to Allow (see below) the installation to proceed even if you are logged in with administrator rights.
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to the top |
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8.
I click on the Online
link, and saw a blank window with an alert message: |
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Security
Settings |
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a) For Internet Explorer,
click on Tools >
Internet Options... (as
shown below)
b) Select the 'Security'
tab, click the 'Custom Level...'
button.
c) The Security Settings
screen will display (as shown below).
d) Scroll down until you see the Downloads
- Click 'Enable' for Automatic prompting
for file downloads
- Click 'Enable' for File download
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Back
to the top |
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9.
I click on the Online link, but saw a blank window with a bar
at the top with this message: |
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Security Settings |
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a) For Internet Explorer, click on Tools
> Internet Options... (as
shown below)
b) Select the 'Security'
tab, click the 'Custom Level...'
button.
c) The Security Settings
screen will display (as shown below).
d) Scroll down until you see the Downloads
- Click 'Enable' for Automatic prompting
for file downloads
- Click 'Enable' for File download
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Back
to the top |
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10.
I click on the Online link, but saw this message: |
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Date and Time Properties |
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a) Click on the clock that appear at the bottom right of your
PC and you will see the 'Date
and Time Properties' screen as shown below.
b) Select the 'Time Zone'
tab (as shown below) and make sure that the time zone setting
in your PC is '(GMT+08:00) Kuala
Lumpur, Singapore'. If not, select this time zone from
the combo box.
c) Click on the 'Date & Time'
tab to ensure that the Date
and Time shown is today's
date time.
d) Click on 'OK' once
the setting is correct. |
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Back
to the top |
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| 11. I am using Windows Vista at home, and have problems accessing my lessons in e-Tutor. | |
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| Internet Explorer in Windows Vista runs in Protected Mode to protect your home computer.
You need to temporarily disable the Protected Mode when accessing e-Tutor, so that your online lessons can be shown properly by Internet Explorer.
After you have finished e-learning in e-Tutor, you can turn on Protected Mode again, to protect your home computer when you visit other web-sites.
a) Click on Tools > Internet Options... (as shown below)
 b) Click on the Security tab. c) Un-check the box beside Enable Protected Mode, if it is checked. d) Click on the Trusted sites zone. e) Click on the Sites button. f) Enter *.ite.edu.sg into the box on top. g) Click on the Add button. h) Click on the Close button. i) Click on the OK button. j) Protected Mode is now Off (see bottom right of screen).
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to the top |
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12. I click on the to expand the node, but saw this message: |
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This is not a system error. It is because there is no lesson/learning activity for that topic/lesson (node). It would be resolved after module coordinator (content creator) added resource(s) to the node. |
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to the top |
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